Privacy Policy, Terms of Service, and Refund Policy

Effective Date: October 2, 2025

CasaVista Dec AI Room Design is operated by Duc Minh Bui, doing business as CasaVista Dec AI Room Design.

This combined Privacy Policy, Terms of Service, and Refund Policy applies to our website located at https://casavista.site, our mobile apps on iOS and Android, and our web application at https://app.casavista.site.

By accessing or using these websites and apps, we assume you accept these policies.

Description of Domain, Product, or Service

CasaVista Dec AI Room Design is an AI-powered interior design app available on iOS, Android, and web. Users upload room photos to generate realistic 3D redesigns in 20+ styles (e.g., Modern, Zodiac-inspired, Isometric), chat with an AI expert for layout tips, and save/share creations. The main domain (casavista.site) promotes the apps and web version. Privacy-focused: We don't save user images.

Product Features and Deliverables Included with Purchase

The app offers core features for free on mobile (limited generations), but full access requires PRO subscription:

• - Unlimited AI room redesigns in premium styles.

• - Ad-free experience.

• - Chat with AI expert for tips.

• - Save and share high-quality designs (downloads only—no server saving).

• - Mobile: In-app purchases via Apple/Google.

• - Web: PRO subscription for all features (no free access).

Deliverables: Instant AI-generated images based on user uploads/styles—digital downloads, no physical products.

Pricing

- Weekly PRO Subscription: $5.99 (auto-renews weekly).

- Monthly PRO Subscription: $19 (auto-renews monthly).

Subscription provides unlimited access to premium features. No free trial available. Payments processed via Paddle for web, Apple/Google for mobile. Prices in USD; may vary by region. Cancel anytime via account settings.

Privacy Policy

This Privacy Policy describes how CasaVista collects, uses, and protects your personal information when you use our websites, mobile apps, and services.

When you sign in to our web application, app.casavista.site, we use your Google account solely for authentication purposes. We are committed to ensuring that your data remains secure and is not used for any other purposes. We do not collect personal data from your Google account. Our access is restricted to only the information necessary to support the sign-in process.

1. Information We Collect

Personal Information

• - Account Information: When you create an account (web only), we collect your email address and name.

• - Payment Information: We collect payment information through our payment processor, Paddle (web) or Apple/Google (mobile). We do not store credit card details directly.

• - Usage Data: We collect information about how you use our services, including room designs created, features used, and interaction patterns.

Automatic Collected Information

• - Device Information: IP address, browser type, operating system, and device identifiers.

• - Cookies and Tracking: We use cookies to enhance your experience and analyze usage patterns (web only).

2. How We Use Your Information

- Provide and maintain our AI-powered room design services.

- Process payments and manage subscriptions.

- Improve our services through analytics and user feedback.

- Secure our services and prevent fraud.

- Comply with legal obligations.

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information to third parties. We may share information only in the following circumstances:

• - Service Providers: With trusted third-party services that help us operate our platform (e.g., payment processors like Paddle).

• - Legal Requirements: When required by law or to protect our rights.

• - Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

- SSL/TLS encryption for data transmission.

- Secure server infrastructure.

- Regular security audits and updates.

- Limited access to personal data on a need-to-know basis.

5. Your Rights

You have the following rights regarding your personal information:

• - Access: Request a copy of your personal information.

• - Correction: Request correction of inaccurate information.

• - Deletion: Request deletion of your data.

• - Portability: Request transfer of your data.

• - Opt-Out: Unsubscribe from marketing communications.

6. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences (web only).

7. Third-Party Services

Our service integrates with third-party providers:

• - Paddle: For payment processing (see Paddle's privacy policy—web only).

• - Supabase: For authentication and data storage (temporarily and not stored—web only).

• - AI Providers: For room design generation (images are processed temporarily and not stored).

• - Apple/Google: For mobile app authentication and payments (see their privacy policies).

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.

Terms of Service

These Terms of Service govern your use of our AI-powered room design web application and services. By accessing or using CasaVista, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

CasaVista is an AI-powered platform that helps create and visualize room designs. Our services include:

- AI-generated room layouts and designs

- 3D visualization tools

- Style transfer and customization features

- Advanced account capabilities

3. User Accounts

You must create an account to access certain features (web only; mobile is anonymous), we use your Gmail account solely for authentication purposes and to manage your subscription. You agree to:

- Provide accurate and complete information

- Maintain the security of your password

- Notify us immediately of any unauthorized use

- Be responsible for all activities under your account

Account Termination

We reserve the right to suspend or terminate your account for violations of these Terms.

4. Subscription and Billing

Subscription Terms

• - Subscriptions are billed in advance on a recurring basis

• - Payment is processed securely through Paddle (web) or Apple/Google (mobile)

• - Cancellation must be done at least 24 hours before renewal

• - No refunds for partial subscription periods

No Free Trial: CasaVista web app (app.casavista.site) does not offer free trials—access to features requires an active PRO subscription (weekly $5.99 or monthly $19 for unlimited designs, premium styles, and ad-free experience). Mobile apps offer limited free use, with PRO via in-app purchases.

Pricing and Payment

• - All prices are displayed in USD

• - Changes to our pricing may result in service suspension

• - Price changes will be communicated in advance

5. Free Trial

We may offer free trials for our premium services. Trial terms include:

• - Limited access to premium features

• - Automatic conversion to paid subscription at trial end

• - Right to cancel before trial expiration

6. Acceptable Use Policy

You agree not to use our service to:

• - Create harmful, offensive, or inappropriate content

• - Violate intellectual property rights

• - Engage in illegal activities

• - Interfere with our service or other users

• - Attempt to reverse engineer or hack the platform

The app is NOT responsible for the content generated and the user is completely responsible for the content they generate. The app should not be used to intentionally create or disseminate images that create hostile or alienating environments for people. This includes generating images that people would foreseeably find disturbing, distressing, or offensive; or content that propagates historical or current stereotypes.

The app was not trained to be factual or true representations of people or events, and therefore using the app to generate such content is out-of-scope for the abilities of this app.

Using the app to generate content that is cruel to individuals is a misuse of this app. This includes, but is not limited to:

- Generating demeaning, dehumanizing, or otherwise harmful representations of people or their environments, cultures, religions, etc.

- Intentionally promoting or propagating discriminatory content or harmful stereotypes.

- Impersonating individuals without their consent.

- Sexual content without consent of the people who might see it.

- Representations of egregious violence and gore.

- Sharing of copyrighted or licensed material in violation of its terms of use.

- Sharing content that is an alteration of copyrighted or licensed material in violation of its terms of use.

- Mis- and disinformation.

7. Content Ownership and Rights

Your Content

- You retain ownership of designs you create

- You grant us a license to process and display your content

- You are responsible for content you upload

Our Content

- Service content is owned by CasaVista

- AI-generated designs are for personal use only

8. Intellectual Property

CasaVista and our logos are trademarks of our company. You may not use our trademarks without permission.

9. Disclaimers

Service Disclaimers

• - AI-generated designs are for visualization purposes

• - We do not guarantee design accuracy or feasibility

• - Service provided "as is" without warranties

• - We are not liable for design implementation issues

10. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid for the service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the service or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of Vietnam.

13. Changes to Terms

We may update these Terms at any time. Continued use after changes constitutes acceptance.

Refund Policy

1. Subscription Refunds

Important: Due to the digital nature of our services and the immediate access provided upon subscription, we generally do not offer refunds for subscription payments. However, we will consider refund requests on a case-by-case basis.

Eligible Refund Scenarios

We may provide refunds in the following situations:

• - Technical Issues: If our service is unavailable for more than 24 consecutive hours due to technical issues on our end.

• - Billing Errors: If you were charged incorrectly for multiple times for the same subscription.

• - Account Issues: If you are unable to access your account due to technical issues that we cannot resolve within 48 hours.

Non-Refundable Situations

Refunds will not be provided for:

• - Change of mind or buyer's remorse

• - Dissatisfaction with AI-generated designs

• - Failure to cancel a subscription before renewal

• - Partial use of subscription features

• - Accidental purchases

• - Partial subscription periods

No Free Trial: CasaVista web app (app.casavista.site) does not offer free trials—access to features requires an active PRO subscription (weekly $5.99 or monthly $19 for unlimited designs, premium styles, and ad-free experience).

2. Refund Request Process

How to Request a Refund

1. Contact our support team at support@casavista.site.

2. Include your account email, subscription details, and reason for refund.

3. Provide any relevant screenshots or documentation.

4. Allow 5-7 business days for review.

Processing Time

• - Approved refunds are processed within 7-10 business days.

• - Refunds are issued to the original payment method.

• - You will receive email confirmation when refunded processed.

3. Free Trial Policy

Free trials are provided to allow you to evaluate our premium features. If you cancel before the trial ends, you will not be charged. If you do not cancel and the trial converts to a paid subscription, standard refund policies apply.

No free trial is offered for web app features at app.casavista.site—access requires an active PRO subscription.

4. Cancellation Policy

Subscription Cancellation

- You can cancel your subscription at any time through your account settings.

- Cancellation takes effect at the end of your current billing period.

- You retain access to premium features until the billing period ends.

- No refunds for remaining days in current billing period.

5. Promotional Pricing

Refunds for promotional or discounted subscriptions follow the same policy as regular subscriptions. Promotional pricing does not guarantee refunds.

For mobile apps, refunds are handled by Apple or Google according to their policies.

Contact Us

For questions about these policies:

Email: support@casavista.site

Duc Minh Bui (d/b/a CasaVista Dec AI Room Design)